Refund and Returns Policy

Delivery cost:

For small orders, we use Royal Mail second class delivery service. For larger orders, we use DHL to ensure that your order is delivered as quickly and efficiently as possible.

If you require express delivery, we offer an express service for just £9.5, which guarantees next day delivery. This is perfect for those urgent orders that need to be delivered as quickly as possible. This can be selected during Checkout.

Delivery times:

Depending on the product you order, our production time varies. Most personalised gifts will be sent the next working day, NCR pads and raffle tickets have a production time of 2 to 4 working days, other paper products have a production time of 1 to 2 working days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@megaimage.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@megaimage.co.uk and send your item to: Mega Image Print Production ltd, 905 Yeovil Road, Slough SL14JG

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 905 Yeovil Road, Slough SL14JG, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 

Need help?

Check out our Terms and Conditions page or visit our Contact page for questions related to refunds and returns.